Equinavia
Job descriptionResponsibilitiesEnsure effective customer contact to achieve excellent customer satisfactionCommunicate with customers via phone, email, chat, social media and reviewsOrder import and entryTracking and invoicingHandle customer inquiries and complaints; follow up to ensure resolutionProvide knowledgeable answers to questions about product, services and availabilityBuild and maintain relationships with customers through open and interactive communicationGo the extra mile to engage customersQualifications & SkillsPrioritize, organize, multitask, and manage time effectivelyPositive and professional demeanorDemonstrates good judgment and decision makingExcellent written and oral communication skillsStrong phone contact handling skills and active listeningStrong computer and relevant software experienceStrong Excel skillsExperience/BackgroundecommerceRetailWholesaleDistributionLogisticExperience with horses/riding is preferred but not mandatoryYou'll act as a liaison, provide information and resolve any emerging problems.
You are genuinely helpful with your sleeves rolled up for any manual handling.
The best Customer Service Representatives are patient, empathetic, and passionately communicative.
With this, they can put themselves in their customers' shoes and advocate for them when necessary.
Problem-solving comes naturally.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards to maintain the highest customer satisfaction.
About the positionThis is an in-office full-time position at Equinavia's office in Watertown, CT.
The schedule is Monday through Friday of 8 hours, from 8 am - 5 pm, with 3 breaks.
There is occasionally paid overtime and shifts on a few select sales events.
Training will be paid from day one.
About EquinaviaThe Equinavia story began in Scandinavia nearly 40 years ago.
There, our passion for horses, riders and their wellbeing inspired decades of progress and innovation within Scandinavia's racing and English riding communities.
Simply put, we found our purpose in meeting the needs of horses and their riders.
We steadily expanded our collection while remaining true to the trifecta of quality, value and fashion.
Equinavia's vision is to be the community's sound source, leading the way in equestrian innovation with the mission to equip and inspire every equestrian for excellence.
Equinavia's values are:
Honest / Dedicated / Responsible / Curious / Appreciative.
Equinavia is an equal opportunity employer.
Equinavia offers competitive pay and benefits.
Exciting opportunities for career development and growth!Salary:
From $19.
00 per hourSchedule:
8 hour shiftDay shiftMonday to FridayOvertimeAbility to commute/relocate:
Watertown, CT 06795:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Excel:
1 year (Required)Customer service:
2 years (Required)Leadership:
1 year (Preferred)Work Location:
In personEquinavia strives to equip and inspire every equestrian for excellence.
SalaryStarting at $19 per hourBenefitsPaid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, 401(k), Employee discountJob TypeFull timeSchedule8 hour shift, Monday to FridayAbout the Company:
Equinavia.
Estimated Salary: $20 to $28 per hour based on qualifications.
You are genuinely helpful with your sleeves rolled up for any manual handling.
The best Customer Service Representatives are patient, empathetic, and passionately communicative.
With this, they can put themselves in their customers' shoes and advocate for them when necessary.
Problem-solving comes naturally.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards to maintain the highest customer satisfaction.
About the positionThis is an in-office full-time position at Equinavia's office in Watertown, CT.
The schedule is Monday through Friday of 8 hours, from 8 am - 5 pm, with 3 breaks.
There is occasionally paid overtime and shifts on a few select sales events.
Training will be paid from day one.
About EquinaviaThe Equinavia story began in Scandinavia nearly 40 years ago.
There, our passion for horses, riders and their wellbeing inspired decades of progress and innovation within Scandinavia's racing and English riding communities.
Simply put, we found our purpose in meeting the needs of horses and their riders.
We steadily expanded our collection while remaining true to the trifecta of quality, value and fashion.
Equinavia's vision is to be the community's sound source, leading the way in equestrian innovation with the mission to equip and inspire every equestrian for excellence.
Equinavia's values are:
Honest / Dedicated / Responsible / Curious / Appreciative.
Equinavia is an equal opportunity employer.
Equinavia offers competitive pay and benefits.
Exciting opportunities for career development and growth!Salary:
From $19.
00 per hourSchedule:
8 hour shiftDay shiftMonday to FridayOvertimeAbility to commute/relocate:
Watertown, CT 06795:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Excel:
1 year (Required)Customer service:
2 years (Required)Leadership:
1 year (Preferred)Work Location:
In personEquinavia strives to equip and inspire every equestrian for excellence.
SalaryStarting at $19 per hourBenefitsPaid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, 401(k), Employee discountJob TypeFull timeSchedule8 hour shift, Monday to FridayAbout the Company:
Equinavia.
Estimated Salary: $20 to $28 per hour based on qualifications.
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