Service Writer Manager

The Service Writer is responsible for scheduling customer vehicle service appointments and selling needed service repair and/or maintenance. Essential duties greeting customers in a timely manner; writing up vehicle problems accurately and clearly on the repair order; inspecting the vehicle and recommending additional services as needed; advising customer on the value of maintaining the vehicle in accordance with manufacturer's specifications; providing a complete and accurate written cost estimate for labor and parts; reviewing repair orders to ensure that work is completed, ensuring any additional work along with customer authorization is documented; and explaining completed repairs and/or maintenance items to the customer.
Serving as a contact between service technicians and our customers.
Developing service estimates for necessary work needed on customers' vehicles.
Scheduling customer appointments while maximizing our service technicians' schedules.
Accurately completing all customer work orders and inspections of vehicles.
Communicating any additional vehicle/safety problems to the customer.
Establishing a working knowledge of automotive repairs.
Be able and willing to complete some automotive maintenance/repairs to assist the technicians. Always making sure safety is a priority. Must be available to work a rotating schedule including every other weekend and occasional holidays.
Prior experience in an auto service repair facility is preferred; however, training will be provided.
ASE Certification is preferred but not required. Ability to remain standing and/or walking for long periods of time on concrete floors. Ability to stoop, bend, climb, and lift frequently. Continuously lift up to 25lbs., frequently

If you are interested in learning more, please send resume to:
Mike Toohey
email removed
mtoohey at contractstaffingrecruiters dot com

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