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Manager, Community Services

Full-Time, 40hrs/wk, M-F 8am-4:30pm with Benefits



POSITION SUMMARY/PURPOSE



Under the direction of the Director of Employment and Community Services, is responsible for the day-to-day operation of the Community Services department including oversight of all job development, placement, and case management services for all individuals served and department staff. Works collaboratively with the Vocational Rehabilitation Program Manager and Community Inclusion Program Manager to ensure that the case management needs of all individuals served in the Pre- Vocational, Group Supported Employment, Individual Supported Employment, Day Support Options, and Transitional Services are met. Ensures that programs meet the vocational habilitation and rehabilitation needs of persons served with an emphasis on person-centered services and the primacy of the individuals served right to self-determination.



ESSENTIAL FUNCTIONS




  • Provides oversight and coordination of all referrals to Employment and Community Service programs from both external and internal sources. Also oversees the coordination of all individual referrals to external programs.


  • Ensures that all case management functions including the processing of both internal and external referrals are managed in a timely fashion.


  • Provide guidance to Program Services Case Coordinators to ensure individuals served program activities and program plans are managed.


  • Provide guidance to Placement Specialists to ensure placement opportunities are secured for individuals referred to the program.


  • Plan, develop and effectively implement respective department programs and business services.


  • Prepare and present clear and concise oral and written reports.


  • Ensures thorough compliance to all Federal and State regulatory requirements.


  • Develops a positive relationship with external contract holders and agencies.


  • Creates and generates required program area data and reports.


  • Assure compliance to established Commission on Accreditation of Rehabilitation Facilities (CARF) standards as well as all regulatory required activities.


  • Participates in community education and/or marketing activities associated with Easterseals vocational rehabilitation and overall agency services.


  • Perform other related duties as required.


  • Displays and upholds Easterseals core values of collaboration, respect, caring, excellence and accountability. Consistently demonstrates caring for the community we serve, for one another, and for the organization they are part of, and contributes to building trust, pride and camaraderie.



RESOURCE MANAGEMENT




  • Control operating expenses in compliance with budget. Provide continuous analysis and reports on variations from established budgets.


  • Responsible for the planning and preparation of revenue and expense projections covering all financial and human resource costs consumed by assigned areas including, capital equipment, operating budgets, personnel budgets and other expenses. Monitors and regulates all expenditures to achieve established budgetary goals.


  • Plan, organize and direct work of subordinate unit; define expectations and deliverables; establish procedures, practices, and standards; hire staff appropriate to the position; monitor deliverables and productivity; identify and address deficiencies.


  • Recommend, implement, and communicate operating policies and procedures to all subordinates on an on-going basis.


  • Provides information and leadership to department personnel in the implementation and monitoring of action plan items associated with the organization?s strategic plan.


  • Through collaboration, develop and recommend best practices; oversee implementation of practices and programs. Identify and recommend opportunities for improvement of services provided. Encourage positive response to new opportunities, new technology and changes in the not-for-profit environment.



STAFF MANAGEMENT




  • Interview, select and on-board new staff to ensure a successful transition into the department.


  • Promotes employee engagement through excellent communication, reward and recognition, development of leaders and staff, and involvement in program operations.


  • Sets high but attainable standards and demanding expectations for self and subordinates to continuously challenge the current standards. Develop performance plans for all direct reports


  • Provide individual and business unit performance feedback to subordinates on a regular and timely basis through day to day conversation and formal performance reviews in accordance with Easterseals guidelines.


  • Responsible for establishing a ?Team? culture and using a variety of motivational techniques to encourage ownership of staff in the business.


  • The incumbents are expected, in consultation with Human Resources, to address and resolve employee relations? issues in a timely manner and institute appropriate measures to correct issues.


  • Provides training consistent with current and future job requirements. Function as mentor/preceptor for staff members through lectures, hands-on demonstrations, and coaching. Foster an environment conducive to on-going learning and education.



QUALITY & COMPLIANCE




  • Ensure adherence to all policies and procedures and the organization?s Purpose Statement.


  • Maintain knowledge of and adherence to legal and regulatory requirements and includes information in ongoing employee education.


  • Participate in the development and implementation of new programs, protocols, and processes.



CUSTOMER SERVICE/RELATIONSHIP MANAGEMENT




  • Customer Service. Maintain a professional, courteous, and positive manner with all contacts.


  • Work collaboratively in relationships with co-workers; participate in achieving common goals; share knowledge and expertise willingly; offer/lend assistance as needed.


  • Convey information clearly in writing and orally; listen with empathy; accept constructive criticism/feedback; respond to inquiries accurately and in a timely manner.



PROFESSIONAL DEVELOPMENT




  • Develop and maintain relationships with counterparts in other organizations; participate in and maintain professional affiliations.


  • Maintain currency in knowledge, skills, and credentials through participation in seminars, conferences and other educational opportunities.



STRATEGIC PLANNING




  • Participate in the development and implementation of strategic business and operational financial plans for assigned areas.


  • Responsible for continuously assessing current operations to determine the need to expand, contract or eliminate current product lines based on changing market conditions and presenting sound and well-supported recommendations to his or her supervisor.



COMMUNITY/PUBLIC IMAGE




  • Maintain and enhance the image of the organization with municipal agencies and the general public through active participation in community and industry affairs; encourage subordinates to participate actively in local, state, and national affairs, as they pertain to the organization.


  • Must be knowledgeable of the current market conditions and competitor strategies and react to any changes that could impact market share and/or negatively impact customer relations.



JOB KNOWLEDGE, SKILL REQUIREMENTS, AND DESIRED ATTRIBUTES




  • Skilled to coach staff, manage, and develop high-performance teams, set and achieve strategic objectives and manage a budget.


  • Demonstrates knowledge, technical skills and conceptual expertise in the implementation of human service case management services.


  • Demonstrates knowledge, technical skills and conceptual expertise in the implementation of job development and job placement services.


  • Demonstrates knowledge, technical skills and conceptual expertise in the implementation of vocational rehabilitation services.


  • Excellent computer skills, i.e. Word, Excel, PowerPoint, Email


  • Excellent problem solving skills.


  • Clear and effective written and verbal communication skill.


  • Display good sound judgement.


  • Action-oriented, entrepreneurial, adaptable, and innovative approach to business planning.


  • Work effectively in collaboration with diverse groups of people.


  • This position may be authorized to have access to protected Health Information (PHI) to perform specific job duties.



EDUCATION




  • Bachelor?s Degree in Human Services or Rehabilitation Therapy related field required.



EXPERIENCE




  • Minimum three (3) years? experience in a leadership position required.


  • Minimum of three (3) years knowledge in Human Services, Case Management or job development required.


  • Experience in a Vocational Rehabilitation setting strongly preferred.


  • DDS experience preferred.



An Affirmative Action/Equal Opportunity Employer




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